Here's how it works...

Did you know most computer problems can be fixed without taking it to the store or having a stranger come to your home?


Contact us anytime by Phone, Email, Live Chat, Facebook or Twitter.


Share your computer screen with us
securely over the Internet.


Sit back, relax, and watch us solve
your computer problems.

Why Choose Mytex

It's honest, fast, simple computer support. See how we compare . . .


Mytex In-Store In-Home
Available 24 x 7 ? X X
Unlimited Tech Support ? X X
Support Anytime, Anywhere ? X X
Phone Support ? X X
Email Support ? X X
Live Chat Support ? X X
Remote Tech Support More Info

What is remote tech support?
It's a way of fixing software-related problems over the Internet by sharing your computer screen. You watch while we work.

? X X
No Appointments ? X X
No Waiting in Long Lines ? X ?
No Hourly Rate ? X ?
Certified Experts ? X X
No Contracts ? X X
No Setup Fees ? X X
Lowest Price ? X X
Plans & Pricing

Computer Services

We can support you if you're at home, at work, or even in another country . . . at no extra charge.


Printer Setup & Support

  • Set up a local printer
  • Configure and test printer functionality
  • Demonstrate proper printer functionality
Virus Removal

Virus & Spyware Removal

  • Perform a full-system sweep for all viruses, spyware, and malware
  • Remove viruses, spyware, and malware
  • Repair related OS issues
  • Install antivirus and anti-spyware software

Software Installation

  • Ensure compatibility and install software
  • Perform any necessary software updates
  • Set up any relevant shortcuts
  • Uninstall unwanted software when applicable

Computer Tune-up

  • Increase speed and performance
  • Perform system cleanup and defragmentation
  • Get rid of any unnecessary programs
  • Clean up physical hardware
New Computer Setup

New Computer Setup

  • Install anti-virus and anti-spyware software
  • Perform system updates
  • Remove unwanted programs
  • Help setup user accounts
  • Test hardware and software functionality

Backup or Transfer Data

  • Transfer data from one computer to another
  • Backup data to an external hard drive
  • Backup data to the Cloud
Computer Tutorial

Computer Training

  • Give overviews of OS
  • Review basic OS navigation
  • Review web browser basics
  • Covers up to 1 hour of training
Wireless Networking

Wireless Networking

  • Install and configure network cards and wireless connections
  • Configure and secure a router
  • Create a secure network
  • Coordinate setup preferences
  • Connect peripheral devices to the network
  • Troubleshoot connectivity issues
Computer Wipe

Computer Wipe

  • Prep a computer to be wiped of data
  • Wipe a computer clean of existing data

Mobile Device Services

Mobile Device Setup

Mobile Device Setup

  • Perform initial setup and connect device to the internet
  • Setup one user email account
  • Demonstrate how to install new apps
  • Demonstrate how to find and get connected to a wireless network
  • Explain how to maximize battery life
Mobile Email Setup

Mobile Email Setup

  • Connect one existing email account
  • Ensure proper connection
  • Assess and repair issues with email syncing
Hands-Free Device Hookup

Hands-Free Device Hookup

  • Sync a mobile device with one customer-supplied hands-free device
  • Demonstrate proper hands-free functionality
  • Troubleshoot the connection

What our customers are saying...

Real reviews by real people.

"My computer was running so slowly and I couldn’t figure out why. I really thought I was going to have to buy a new computer until I found you guys! Mytex saved my laptop and saved me $900. THANK YOU!"
EddieEddie - Seattle, WA
"My WiFi went down and my provider ended up being completely useless when it came to fixing it. Thankfully, I gave Mytex a try. My wireless network was fixed without having to wait for someone to come out to my home. You guys are the best!"
PaulaPaula - Springfield, VA
"Right when my computer started acting up, I decided to give Mytex a call. Turns out I had a few viruses!! They're now gone and my computer works like new. I was up and running in no time. Thanks!"
AnnaAnna - Philadelphia, PA
"I had a minor issue with email and wanted it fixed immediately. I used the Live Chat feature on the Mytex website and the issue was solved and corrected quickly. Your service is so fast and easy to use. Very pleasantly surprised."
AdamBruce - Bethesda, MD
"As a college student, I need to use my laptop all the time and I don’t have a lot of money to spare. Mytex fixed my laptop and saved me a ton of money. I’ll never go to a big box store again. Mytex is AWESOME!"
ClaireClaire - San Diego, CA
"When my daughter bought me a new laptop, I was clueless about how to use it. Mytex walked me through setting everything up and gave me great advice on programs to use. Thank you for being so polite and patient. I’m a customer for life."
CynthiaCynthia - New York, NY

All plans include . . .

  • 24 x 7 Live Support
  • 100% Money-Back Guarantee
  • Support Valid for 14 days
  • Support by Phone
  • Support by Email
  • Support by Live Chat
  • No Contracts
  • No Setup Fees
  • No Hidden Fees
How long are the support incidents valid for after receiving support?

If within 14 days you have the same problem with your computer we will fix it free of charge.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express.

How long after I purchase do the support incidents expire?

They never expire. You can use them the same day or 10 years from your purchase date.

If I purchase more 3 support incidents, do I have to use them all in one day?

Not at all. You can use them any day you need support.

What is the 100% Money-Back Guarantee?

If for any reason you are not satisfied with our services, and have only used it once, give us a call within 14 days of your initial purchase date and we will issue you a full refund.