Years ago, Microsoft Office was the one-stop shop for your work and personal needs. From productivity software to chat and storage, Microsoft owned the marketplace. There were a few competitors but none as highly intertwined than Microsoft. Fast forward two plus decades later and a new competitor is really making a splash: Google Apps.
It happens all the time. You finish typing an email then click Send…only to realize you’ve made a mistake.
It may have been a minor spelling error. Or maybe you accidentally hit Reply All. How about you sent the email to the wrong person, and you really don’t want them reading it because it kinda sorta just might contain something embarrassing?
Let’s face it, we’ve all been there when Mom gives you a call about a computer issue but you’re stuck in a late night meeting at the office. As the good son or daughter that you are, you want to ensure Mom’s issue is taken care of since she may or may not be able to handle removing that tricky Trojan virus herself.
In today’s fast-paced environment, improving efficiencies are viral and important tasks for individuals and businesses alike; the more you can accomplish with less effort and in shorter time, the better for all parties involved. Email, which started in the early to mid 1990s, has been a stalwart during the technology boom. As email has stayed a constant and universal way of communication worldwide, Gmail has found a way to be the leader with their tools to increase efficiencies for their users.
When I (not me in the picture) started Mytex, it was in no small part because of the way IT people were acting. Busy, smug, and secretive. So I set out to build an IT company with a culture of being nice, friendly, and approachable. Pretty regularly people will say to me “well, that’s neat, but does it really matter?” Yes, and it’s a meaningful IT skill. Here’s how I know:
Keeping your technology (workstations, servers, software, etc.) up-to-date is important, but it’s often seen as something that can be shelved. Unfortunately, putting technology updates on hold has more than a few negative effects:
1. You can’t get support for outdated technology. Eventually, hardware and software companies stop offering support and updates for older products. That’s when things start getting buggy and crashes occur.
One of the questions we get asked by potential clients is, “Why don’t you offer a dedicated on-site IT person, or a block-time level of service?” Well, we believe that offering a flat-fee, upfront and all-inclusive IT service is the best solution for small-to-midsize companies who want to give their people the right support and tools needed to get their jobs done. These companies can leverage IT to stay productive, keep employees happy and ultimately grow the business. Here’s just a few of the reasons why our service works for small and midsize businesses, and why other models fall short.
Mytex uses some pretty cool software to remotely manage, monitor, and support your computers and network. The Mytex agent installs on your computer and allows us to remotely service, update and protect it. You can use the agent to initiate a remote control session when you need help, but otherwise it just sits there and alerts us to any potential problems looming, like low disk space.