Let Us Update Your IT Systems

Keeping your technology (workstations, servers, software, etc.) up-to-date is important, but it’s often seen as something that can be shelved. Unfortunately, putting technology updates on hold has more than a few negative effects:

1. You can’t get support for outdated technology. Eventually, hardware and software companies stop offering support and updates for older products. That’s when things start getting buggy and crashes occur.

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The Flat-Fee, Unlimited Support Model

One of the questions we get asked by potential clients is, “Why don’t you offer a dedicated on-site IT person, or a block-time level of service?” Well, we believe that offering a flat-fee, upfront and all-inclusive IT service is the best solution for small-to-midsize companies who want to give their people the right support and tools needed to get their jobs done. These companies can leverage IT to stay productive, keep employees happy and ultimately grow the business. Here’s just a few of the reasons why our service works for small and midsize businesses, and why other models fall short.

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System Monitoring with a Mytex Agent

Mytex uses some pretty cool software to remotely manage, monitor, and support your computers and network. The Mytex agent installs on your computer and allows us to remotely service, update and protect it. You can use the agent to initiate a remote control session when you need help, but otherwise it just sits there and alerts us to any potential problems looming, like low disk space.

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Does It Make Business Sense?

A couple of months ago I had a phone conversation with our partner rep at an Internet Service Provider (ISP) with whom we have had a long and happy relationship. Jack (not his real name) was trying to convince me of the value of cloud servers for our SMB clients, something this ISP now offers to bundle with bandwidth, voice services, and everything else they do. I started in, “What do you suggest they do with their very own cloud server, Jack? Host their own website? Run a QuickBooks terminal server?” “Sure any of those,” he said.

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Are Managed Services Just Insurance?

When we talk to people about managed IT services we frequently hear something like this: “So we pay a little each month to ensure that we’re covered when something bad happens, rather than paying a lot when it happens. That’s basically insurance, right?” Sort of. We don’t think of it as insurance because we proactively invest in processes, monitoring, and tools to prevent bad things from happening. I started to write that insurance doesn’t proactively try to prevent problems, but that’s not exactly true.

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Macs and PCs Living in Harmony

A while back we were asked quite a bit about Macs in a PC world. Here’s that conversation…

How is it that Macs have gone from being the computer of choice only for graphic designers to becoming a popular choice for mainstream computer users in business?

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Migrating to Google Apps

A while back, one of our clients knew they wanted to improve their email and calendar system. At the time, they had a hybrid of hosted exchange and POP email, which made communication between their people a lot more complicated than it needed to be.

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