Mytex uses some pretty cool software to remotely manage, monitor, and support your computers and network. The Mytex agent installs on your computer and allows us to remotely service, update and protect it. You can use the agent to initiate a remote control session when you need help, but otherwise it just sits there and alerts us to any potential problems looming, like low disk space.
We never remote control your computer without your explicit permission, either at a time you tell us is okay or while we’re on the phone with you. Nevertheless, if you are concerned about us remote controlling at inopportune moments you are welcome to disable remote control. Note that by default the remote control option is disabled.
The Mytex agent resides in the menu bar (or status bar for Mac OS X)
When you right-click the agent, you get some options:
- I need help from IT – which will open an online support ticket form where you can tell us what you need
- Remote assistance – to share your computer screen so we can resolve any issues immediately
- Suspend notifications – which will temporarily disable notifications while we do some maintenance
- Sync with cloud – if disconnected, this re-establishes a connection with the Mytex server in order to send/receive updates
A few times a month we approve new Microsoft updates and security patches (after reading the change notes and known conflicts to ensure one won’t break something) and our system automatically pushes these out to your computer.
If for any reason your computer is not connecting to our systems, there will be an alert that looks like this
If you keep ignoring the alert your computer will definitely start acting squirrelly. Simply right-click the agent and click on Sync with cloud or just reboot your computer. Use it as an excuse to get up and take a walk, do some deep breathing exercises, whatever helps you stay focused and alert.
From time to time we’re required to do maintenance work (on e.g. a computer). Any monitored services that we stop will naturally result in Mytex generating an issue and sending you a notification. Rebooting your computer would result in even more notifications coming your way. Until we’ve completed the work a stream of notifications could fill up your inbox. This is easily avoided by temporarily suspending notifications.
Simply right-click on the Mytex agent and choose Suspend notifications. You should do this on the device that you would like the Mytex system to temporarily ignore. Once your request has been processed by the Mytex cloud, the tray icon will visually inform you that any detected issues will not result in a notification. The Mytex system will continue to run silently in the background tracking and monitoring the computer – only sending of notifications will be suspended.
When you do the icon will look like this
If you ever have questions about the Mytex agent or how we can better help you, please don’t hesitate to email or call 202-330-4940.