Case Study: Action Automotive

Industry: Automotive | Size: 70-75 Employees

Action Automotive is a dealership located in Alexandria, VA that helps people with new credit, no credit, and bad credit drive away in a car.

Before Mytex

Action Automotive was reliant on a single person who serviced them along with a number of other businesses in the area. Unfortunately, one guy wasn’t enough to keep up with support, nor was he able to do any proactive assessments of their equipment and processes. People would have to wait until he was in the office to get help, which created a lot of employee downtime, as well as a good amount of frustration.


Challenges

Internal Communication Issues
Action Automotive folk were having issues with their email and calendars, making things like scheduling meetings a real hassle. Nobody trusted the system, and important messages would sometimes end up in email limbo.

Adaptability
As the company grew, they knew they would face many changes. Action Automotive was looking for an IT service provider that would be personable, offer advice, strategize, and give suggestions for how to improve and use technology to their advantage.

Little Existing Infrastructure
Because they had no IT provider before Mytex, Action Automotive had very little infrastructure set up in their office. They didn’t have a business class wireless network nor a phone system set in place. The office space itself had little wiring and was in need of some TLC.


Solutions

Migration to Google Apps
Google Apps for Business puts email, calendar, and data storage all in one place. Employees can share and edit many types of files – docs, spreadsheets, and presentations in real time, as well as host video conferences with up to 10 guests.

Complete Support
When they joined forces with Mytex, Action Automotive was assigned a team of strategists who worked with them specifically. This team got to know Action Automotive, from their infrastructure to their future aspirations, and is available to solve problems, offer suggestions, and to brainstorm ways of using new technologies to the company’s advantage.

Added Infrastructure
Upon arrival at Action Automotive, Mytex got to work creating the infrastructure that would give the Action Automotive office’s one heck of a wireless network. This network is comprised of multiple routers for maximum strength (to support the company’s rapid growth). To make on-boarding of employees as seamless as possible, Mytex has standby computers set-up and ready to deploy.


Results

Better Communication
Using Google Apps, Action Automotive employees can communicate and collaborate like never before. Things like scheduling meetings, sharing documents, and collaborating on projects is simple now that everyone on the same platform. And with everything stored securely in the cloud, employees can access their data from anywhere.

Getting Things Done, Faster
Everyone at Action Automotive can get the support they need, and more than one person can be helped at one time. Most issues can be resolved remotely but if there’s a problem that requires a visit to the office, one of our friendly field techs can be out there in no time. Now, employees are more productive and can better managed their time.

Wireless Utopia
The Action Automotive office is blanketed with an amazing wireless network capable of handling hundreds of employees, whether they’re in the office, working from home or on the road. With this network in place, Mytex can keep an eye on the traffic and the folks at Action Automotive can focus on getting their work done from wherever they happen to be.


Testimonial

“Mytex takes care of the day-to-day IT responsibilities so our employees can focus on their work. They are very responsive and take care of problems right away.”

- Farooq Muhammad, President